RETURN AND REFUND POLICY

RETURNS POLICY

Our Return Policy lasts for 30 days. If 30 days have passed since your purchase, a 15% restocking fee will be applied. The customer is required to cover the shipping costs for returns, unless otherwise specified by a sales representative at Colorado Saddlery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in the original packaging. Please note that only regular-priced items are eligible for a refund; unfortunately, sale items and gift cards are nonrefundable.

To initiate a return and receive an RMA # (Return Merchandise Authorization), please call 303.572.8350 or email sales@coloradosaddlery.com. While an RMA # is not mandatory, we are happy to provide one if needed.

REFUNDS

Upon receiving and inspecting your returned item, we will send you an email confirming the receipt. Subsequently, we will notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will be automatically applied to your credit card or original method of payment within a specified number of days.

LATE OR MISSING REFUNDS

If you haven't received your refund, please follow these steps:

1. Check Your Bank Account: Begin by checking your bank account to ensure the refund hasn't been processed.
2. Contact Credit Card Company: Contact your credit card company, as there may be a delay before the refund is officially posted.
3. Contact Your Bank: If the refund is still not visible, contact your bank, considering there might be processing time involved.
4. Contact Us: If after following the above steps, you still haven't received your refund, please reach out to us at sales@coloradosaddlery.com.

EXCHANGES

If you receive your order with a defective or damaged item and would like to exchange it for the same item:

• Contact us via email at sales@coloradosaddlery.com or call us at 303.572.8350.
• Once we receive the original item, we will process the exchange and ship out the replacement.

If you receive your order and it does not fit, match, or you would like to try another item:

• Contact us via email at sales@coloradosaddlery.com or call us at 303.572.8350.
• We can then discuss which item you would like to exchange for and calculate any price differences.

Feel free to reach out, and we will assist you in the exchange process.

SHIPPING

To return your product, please mail it to:

3300 W 71st Ave
Colorado, US 80030

Please note the following regarding return shipping:

• You are responsible for covering the shipping costs for returning your item.
• Shipping costs are non-refundable. If a refund is issued, the return shipping cost will be deducted.
• For items over $75, consider using a trackable shipping service or purchasing shipping insurance.
• We cannot guarantee receipt of your returned item, so tracking is advisable.

If we receive your order marked 'Return to Sender,' the customer is responsible for purchasing another shipping label. The original shipping cost will not be refunded.